Compensation: $120K to $140K
Meet and exceed customer service levels through the accurate forecast of call volume/staffing for the volume
Monitor and report the performance of production through data collection tools
Implement new technologies for increasing service production levels.
Responsible for the hiring, managing, development, and training for all service representatives
Monitor call volume and implement operational efficiencies to increase production
Lead a direct team in excess of ...
Apr 17 -
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