* Assists customers/end users with questions on product installation, usage, and implementation; prioritizes and responds to support requests.
* Diagnoses and resolves customer/end user inquiries, concerns, and issues via phone, e-mail, remote tools and onsite in a timely and courteous manner.
* Work onsite with customer for issues that cannot be resolved remotely.
* Effectively communicates customer/end user issues and concerns to all applicable internal staff members.
* Documents ...
Unit: Information Services
Unit Description: Health System is looking for an IS Leader to join their team. The IS Lead reports directly to the Director of Information Services and is responsible for providing expertise in the assigned area of responsibility by keeping current with the latest technology, trends and best practices, providing guidance, tracking and on-going support for employee training as well as validating staff competency. The IS Lead must meet the following expectations: Contribute ...
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