* Assists customers/end users with questions on product installation, usage, and implementation; prioritizes and responds to support requests.
* Diagnoses and resolves customer/end user inquiries, concerns, and issues via phone, e-mail, remote tools and onsite in a timely and courteous manner.
* Work onsite with customer for issues that cannot be resolved remotely.
* Effectively communicates customer/end user issues and concerns to all applicable internal staff members.
* Documents ...
~~Join a growing technology company that is seeking a candidate who will provide client support and training via phone, email and web. Candidate must maintain accurate database of customer contact, issue, and service line information.
Candidate Qualities include:
• Team Player and extremely positive attitude.
• Excellent computer skills including MS WORD, EXCEL, PowerPoint, ACCESS, and other standard programs
• Experience using CRM software strong preferred (Salesforce.com, etc.)
• Must be a ...
Part of our 24/7 customer support center
Responsible for resolving Internal & Customer support requests and inquiries.
Remote and on-site troubleshooting of software applications and hardware
Provide rapid resolution to technical issues
Leverage support of other members of the tech support team as needed
Communicate status and resolution of issues
Update help desk requests in a timely manner
On rotation for “on-call” duties to respond to 24/7 customers
Skilled with Oracle / SQL
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